I want you to be completely satisfied with your purchase. Here’s what you need to know about the policy. And thank you so much, please give me reviews.

Payment

Free bank transfers in Thailand. Or a 5% charge for using a credit card for payment. Ensuring a smoother experience for your vacation.

Secure

Secure your reservation. Ensures everything is pre-organized. We accommodate travelers from all over the world. All tours must be booked through our online platform. Payments can be made using credit or debit cards without the hassle of currency exchange. Payments must be completed in full at the time of booking to secure your reservation. And digital payments cut down on the use of paper for receipts and cash handling materials, supporting our commitment to eco-friendly practices.

Process

We understand that some travelers may be unfamiliar with online payment systems or encounter challenges during the process. To ensure a seamless transition. If necessary, we can guide you through the payment process step-by-step.

Security

Enhanced security. Online payments eliminate the risks associated with carrying cash, such as loss or theft, for both travelers and our team.

Transparency

With online payments, customers receive detailed receipts and invoices, making pricing and terms clear and easy to understand.

In-tour expenses
If there are any additional charges during the tour (e.g., optional activities or souvenirs), these can be settled using cash.

Refund

Return and refund policy to ensure that you are happy with your purchase. Please read our policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you. We’ll return the cost of the item to the original payment method used for the purchase.

Botanic

Pam Botanic, return and refund policy. We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable.

Timeline

Return, exchange, refund timeline. We offer a transparent and customer-friendly timeline. Returns or exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

Item

Acceptable item conditions. To be eligible for a return or exchange, the item must be in its original condition.

Exchange

We’ll replace the item with a different one with a better quality item as per your preference, subject to availability.

Refund

Money refund.

Full

Full refund. If you’re not completely satisfied with your purchase, we’ll issue a full refund.

Partial

Partial refund. In some cases, a partial refund may be provided if only part of the order is returned. For items that are part of a larger order, we may issue a refund for the specific item returned.

Credit

Store credit. You can choose to receive store credit, which can be used on any future purchases with us. Or we can issue a gift card with the refund amount for you to use on future purchases.

Trip

Pam Trip, return and refund policy. Island hopping in Thailand is a dream for many travelers, but plans can sometimes change. To ensure a smooth experience for both tour operators and customers, here’s a clear refund policy framework.

Prices

Prices for child means aged 4-11. And under 4 is free with the parent.

Guests

Guests with the following conditions are not recommended, pregnancy, hypertension, heart disease, acrophobia, asthma, epilepsy, or guests over the age of 70 years old.

Refund

No refunds, cancellation can’t be made after booking due to the tour operators.

No refunds

Cancellations made in the day the tour date are not eligible for refunds. And tours booked during peak holiday periods (e.g., Christmas, New Year, Valentine’s Day) are non-refundable unless canceled at least 14 days in advance.

No show

No show or fails to show up is non refundable.

Full refund

If the tour operator cancels the trip for any reason, a full refund will be issued, minus any non-refundable expenses like Visa fees. Full refund or partial refund for getting sick with medical certificate. Or getting accident with police report. Refunds will be processed after deducting any applicable fees.

Special circumstances. In cases of unforeseen events like natural disasters or government restrictions, customers may be offered a rescheduled tour or a refund, depending on the situation.

Documentation

Tour operators must provide evidence of any non-refundable expenses deducted from the refund amount. Customers are encouraged to retain all booking confirmations and receipts for reference.

Confirmation

Getting booking confirmation. Take a sceenshot and sent the payment on Facebook.

Please give the details for pickup.

Name:
Number of guests:
Hotel:
Google maps location:
Room:
Thai phone number:

Please advise special meal requirements, vegetarian food or allergies.

Pickup

Pickup from your hotel lobby ontime. Please wait at the lobby before the pickup time.

Itinerary

Itinerary can change without prior notice due to sea levels, weather conditions or any emergency cases. The weather condition may vary. Affect the water quality.